Due to the custom nature of our window wells and covers, being “made to order” requiring advance confirmation of window well sizing, pictures, and engineering to make products that only fit your application, all covers and products on Windows Well Cover, Inc. are non-refundable.
All of our products are stock products and are made to order. There are no returns on products unless the product arrives with significant defects or does not fit due to incorrect manufacturing to size, in which case we will work with you to correct the problem. Customer-provided measurements that are incorrect do not constitute a free correction.
We will always try to work with you to provide solutions. Sometimes these solutions might require you to pay the return shipping charges so we can correct or re-machine the products you purchased if possible. Please do not hesitate to contact us if you have any further questions.